Why is my iPad case falling over or stays at 90 degree angle only?

You need to pull the metal hinge away from the keyboard. For some models, you may need to unlock the metal hinge from the keyboard before sliding the hinge back.

Can I use my electronic device while it is charging through the battery?

Yes you can, however we generally do not “recommend” using the electronic device while it is charging from our battery.
It is best to let device fully charge before using.

I have done some tests and I am not getting the full mAh out of my battery?

Though the battery is rated at ____mAh it will not fully discharge all the stored powered in battery.
Some power will be lost during charging in the form of resistance and heat.
Some power will be lost while not in use because of the self discharge rate: percentage can range from 8% – 31% depending on condition/environment (number base on one month storage)
If however the charge falls substantially low then the battery may be defective, please visit our troubleshoot section to determine issue/ contact our support for RMA

What happens if I plugged my phone into the 2.1A port?/Can I charge two phones at once?

While you can plug your phone into the 2.1A output for a quicker charge, we do not recommend doing so unless specified by your phone, as you are essentially outputting twice the charge into your phone’s battery. The phone battery may generate more heat as a result of the higher amperage, which may affect the battery’s life over time, do so with caution. Most phone’s circuitry will limit the input amperage and will thus protect itself.

What is the difference between the 1A and 2.1A output charge ports?

a) The 1A is for cell/smartphones and other small devices.
b) The 2.1A is for larger devices, such as the Apple iPad and other tablets. Currently there are cell/smartphones that accept the 2.1 amperage input as well.

Some lights are blinking and others are solid, is my battery fully charged?

A – When the LED lights are blinking the battery is still charging, when certain lights are solid a certain percentage of charge is complete(refer to B). If all LED light are solid then battery is fully charged.

B – The battery current level of charge is determined by the number of solid lights on unit

Three total LED : 100/3 = 33.33%/per light
Four total LED : 100/3 = 25%/per light

Why does my battery not charge my electronic device, it is fully charged?

Certain models of our batteries have a delay-on function. To bypass the delay function, you need to depress the power button down from two – five seconds (depending on model configuration). The delay function is to protect the user from wasting power on their battery when the power button is accidentally depressed.

NOTE: Check out our troubleshoot section for further diagnostic if answer above did not fix issue.

Can I store my batteries for an extended period of time and only use it for emergencies?

We do not recommend storing our batteries (or any batteries) over a long period of time without use. As the battery cells will deteriorate when not in use.
Furthermore, the batteries you store will constantly lose energy over time. If the stored batteries are completely discharged, certain negative detriments may occur, which include not starting up.

To maximize the lifespan of your external battery, we would advise you to fully discharge and recharge the battery at least once (recommended twice) a month and follow maintenance recommendation.

Why isn’t my keyboard connecting to my iPad?

1. Make sure both devices are charged, and ready to pair.

2. Make sure Bluetooth is turned on. You should see the little Bluetooth symbol at the top of your phone’s screen. If you don’t, go into the settings to enable it.

3. Once your device finds the keyboard, tapping ‘New Trent Keyboard’ option in bluetooth will display a four digit code. You need to input this code using the keyboard. After you do so, the devices should be paired. Keep in mind your phone will only stay in discoverable mode for a few minutes; if you take too long, you’ll need to start over.

4. Power the devices off and back on. A soft reset sometimes can resolve an issue. With phones, an easy way to do this is by going into and out of airplane mode.

5. Delete a device from a phone and rediscover it. In iOS settings, you can remove a device by tapping on its name and then Forget this Device.

Do you offer repair on broken devices?

We unfortunately do not offer any repair services, if your device is defective please contact us for a warranty replacement

Important Note: Item need to be with the warranty coverage to be eligible for replacement service. Please review our warranty terms and condition to verify if item is covered.

Can your battery be carried on plane?

According to TSA battery regulation our products fall well within the restriction posted for Li ion battery carry on, and are limited to two large size batteries.

Further detail can be found on TSA website:

NOTE: Even if an item is generally permitted, it may be subject to additional screening or not allowed through the checkpoint if it triggers an alarm during the screening process, appears to have been tampered with, or poses other security concerns. The final decision rests with TSA on whether to allow any items on the plane.

*We do not guarantee or 100% confirm our battery can be carried or used on plane, other than confirm that our battery follows TSA guidelines. We accept no responsibility of denying of battery carry on and other issue that may occur while at the airport.